United Takes "No Ticket" Scene from Indiana Jones a Step Too Far, Kicks Off Cheap Ticket PassengersPosted on by Rebecca Kelley (Rebecca)
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Twitter user @brucepoontip was on the too-heavy flight and tweeted what was happening:
The Twitter user pointed out that most of the people who got kicked off the flight ended up being families and older people, both of whom are more likely to look for cheaper tickets and book in advance. His multiple tweets of the incident finally caught United Airlines' attention, and they promised to look into the issue (which means they probably won't do anything).
Kicking off overweight passengers is embarrassing and mean, but singling out the folks who paid less for a ticket and devaluing them over the spendier customers is just as bad, if not worse. It transcends from "I'm sorry, but we need to drop weight and you're one of our heavier passengers" to "We're kicking you off this flight because you're a cheapskate and are thus worthless to us. We don't care about inconveniencing you so long as we can provide good customer service to those who paid more."
I'm not sure how United Airlines should have weeded out some passengers in order to lighten their load, but they certainly didn't go about it the best way. They could have kicked off the cheaper tickets but masked it as being a random selection of passengers -- the fact that they actually announced their reasoning made a crappy situation even worse.
What do you think, was it fair for United Airlines to kick off its lower fare passengers? How could they have better handled the situation?